Product updates

We have updated employee and contractor onboard status logic as it relates to SSN validation, removing the need to enter placeholder SSN values in order to run payroll. Previously, an employee or contractor needed a value in the SSN field or would have a `blocking` onboard status; SSN validation status was not considered in onboard status. Now, either a missing or invalid SSN will result in a `needs_attention` onboard status. This makes employee and contractor onboard statuses more comprehensive, making it simpler for you to surface missing or invalid SSNs to end users. These missing SSN values are important to resolve before tax filings. Read more about SSN validation and onboard status here.

A common question your support operators receive from employers is, what is happening with my payroll right now, and are all payments looking good to land on time? Historically, you have had limited visibility to answer those questions in the Console and have needed to escalate any questions to Check.

To solve this, we have added a new feature in Console called Payroll Status that will allow you to quickly see what is currently happening and, most importantly, what should happen next with a payroll and its associated payments given their current state. You can see this new functionality on any payroll object in Console under Payroll Status, below the Details section. Please see a Loom recording for more information.

We’ve updated our Tax Ops Playbook to clarify Corrections SLAs at Quarter End. In order to ensure the current-quarter filing is accurate, Corrections for the current-quarter won’t start until the 1st day of the month following the end of the quarter (e.g., May 1st for Q1). To ensure Corrections do make it in a current-quarter filing, you can void payrolls or submit the Corrections at least 20 days before the quarter ends. 

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We have added three new endpoints to the Employee Tax Parameter API:

• Bulk Get Employee Tax Params
• Bulk Get Employee Tax Param Settings
• Bulk Update Employee Tax Params

These endpoints allow users to view and modify tax parameters in bulk for all employees at a company. They were designed to be highly performant and are especially beneficial for users managing larger scale employers, as you will now be able to manage all employee tax parameters in a single request.