Automatic Retry for Failed Debits

Starting July 11th, we are moving to an industry standard policy where we automatically retry employer debits after they fail. If a payment fails, we’ll give the employer 5 business days to resolve the issue by ACH or wire. If, after business 5 days, the payroll has not been funded, we’ll automatically retry the payment. Then we’ll retry again after 10 business days for a total of 2 retry attempts.