July 11, 2024

Automatic Retry for Failed Debits

Did you know that Check doesn’t automatically retry failed employer debits? This creates more work for partners who need to manually retry payments within Console. 

Starting July 11th, we are moving to an industry standard policy where we automatically retry employer debits after they fail. If a payment fails, we’ll give the employer 5 business days to resolve the issue by ACH or wire. If, after business 5 days, the payroll has not been funded, we’ll automatically retry the payment. Then we’ll retry again after 10 business days for a total of 2 retry attempts.