Product updates
All updates
Changelog
03
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28
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24
New Customer Satisfaction Score and Customer Effort Score Surveys
We are trialing a support ticket survey tool to better capture satisfaction and effort for our Setup and Support experiences. Partners will receive periodic surveys asking for your feedback on tickets after resolution. We will begin testing these surveys on Embedded Setup tickets today and expect to expand our usage soon. Your answers to these surveys will help us to measure our progress and improve our offerings.
Changelog
03
/
28
/
24
New Customer Satisfaction Score and Customer Effort Score Surveys
We are trialing a support ticket survey tool to better capture satisfaction and effort for our Setup and Support experiences. Partners will receive periodic surveys asking for your feedback on tickets after resolution. We will begin testing these surveys on Embedded Setup tickets today and expect to expand our usage soon. Your answers to these surveys will help us to measure our progress and improve our offerings.
Product Announcement
03
/
28
/
24
Request Expedited Timelines for Embedded Setup in Console
In some cases, a customer may need to go live on a date that requires a faster setup than our standard Embedded Setup timeline. For these businesses, you can now easily request an expedited setup timeline directly in Console. Simply indicate the desired first payday in the Embedded Setup submission form on the company’s Console page; if the payday is within 10 business days, you’ll be prompted to confirm your request. We will continue to evaluate these requests on a case-by-case basis, and will determine during Preliminary Review whether we can accommodate the request. Please note this change is an incremental step in updates to our timeline policies; we plan to introduce a firmer policy around requests for expedited timelines at a future date.
Product Announcement
03
/
28
/
24
Request Expedited Timelines for Embedded Setup in Console
In some cases, a customer may need to go live on a date that requires a faster setup than our standard Embedded Setup timeline. For these businesses, you can now easily request an expedited setup timeline directly in Console. Simply indicate the desired first payday in the Embedded Setup submission form on the company’s Console page; if the payday is within 10 business days, you’ll be prompted to confirm your request. We will continue to evaluate these requests on a case-by-case basis, and will determine during Preliminary Review whether we can accommodate the request. Please note this change is an incremental step in updates to our timeline policies; we plan to introduce a firmer policy around requests for expedited timelines at a future date.
Product Announcement
03
/
28
/
24
Setup Summary View for Embedded Setup
The new Setup Summary View in Console will be going live today! As you onboard more companies through Embedded Setup, we know it can be difficult to manage the process across all companies and ensure each goes live on schedule. The Setup Summary view displays all companies currently going through Embedded Setup along with a new Embedded Setup Status indicating which companies need your attention. Finally, the view also allows you to generate a CSV export of companies being set up, providing a point-in-time snapshot of all ongoing Setups.
Product Announcement
03
/
28
/
24
Setup Summary View for Embedded Setup
The new Setup Summary View in Console will be going live today! As you onboard more companies through Embedded Setup, we know it can be difficult to manage the process across all companies and ensure each goes live on schedule. The Setup Summary view displays all companies currently going through Embedded Setup along with a new Embedded Setup Status indicating which companies need your attention. Finally, the view also allows you to generate a CSV export of companies being set up, providing a point-in-time snapshot of all ongoing Setups.
Changelog
03
/
21
/
24
Company Tax Elections API
We released an API that enables you to fetch the list of taxes that a Company is eligible for based on their configuration of employees and workplaces. This is a first step towards providing greater visibility and reporting capabilities around tax applicability for companies and employees on Check!Learn more about this API in our reference docs: Get company tax elections
Changelog
03
/
21
/
24
Company Tax Elections API
We released an API that enables you to fetch the list of taxes that a Company is eligible for based on their configuration of employees and workplaces. This is a first step towards providing greater visibility and reporting capabilities around tax applicability for companies and employees on Check!
Learn more about this API in our reference docs: Get company tax elections.
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