Simplifying Support Tickets for Embedded Setup

We will be reducing the number of automatically-generated tickets for Embedded Setup companies, while continuing to send all of the same information. Today, most of the communications about an Embedded Setup company occur on one setup ticket; however, a separate ticket is automatically generated when the company is moved to the final activation step. To simplify managing all information about Embedded Setup companies’ go-lives, we will begin sending the activation message on the existing setup ticket rather than creating a new ticket. We will notify you when this change goes into effect.