Simplifying Embedded Setup Support Tickets

We have launched a change to reduce the number of automatically-generated tickets for Embedded Setup companies, all while continuing to send all of the same information. Historically, while most communications about an Embedded Setup company occurred on one setup ticket, a separate ticket was automatically generated when the company was moved to the final activation step. To simplify managing all information about Embedded Setup companies’ go-lives, we will now send activation-related messages on the existing setup ticket rather than creating a new ticket.