Bank verification document request improvements

You can now see all bank verification document requests in Console within minutes of an employer linking their Plaid account. This release drastically reduces instances of bank verification document requests coming through Zendesk later in the company enrollment lifecycle. This change comes as part of a broader effort to both make document requests predictable and available upfront during the Company Review process and to strengthen Check’s ability to detect fraudulent companies. Outstanding bank verification document requests will still block payroll, but these document requests will be surfaced much earlier in the enrollment process. Document requests will continue to be displayed in both the API and in Console (in the Company Actions view). Learn more about the bank verification process in our API docs.